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JoyCasino self-exclusion problem 02/08/2017
The player asked to close his account in early November 2016, asked the casino staff never to the player again, and also not to give the player more casino special offers. On January 18, 2017, the casino staff ed the player, and on January 20 made him an offer, and he opened an account again. As a result, the player lost money again, which should not have happened after self-exclusion. The casino refused to return the lost money to the player.
You can read more about the complaint on the website askgamblers.com.
After the publication of the complaint and the presentation of evidence by the player, the casino agreed to compensate for the money lost after self-exclusion, as well as to finally block the player's account.
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We also draw your attention to the fact that we are constantly updating our rating and will be glad to see your complaints about the casino. If possible, we will try to the casino and explain the situation.