9

Fine

Assessment Fine we give online casinos that resolve all player complaints or have no complaints at all. recommend choose a casino with a rating Fine.

BitStarz Online Casino Review

9

Fine

Assessment Fine we give online casinos that resolve all player complaints or have no complaints at all. recommend choose a casino with a rating Fine.

This casino has an excellent reputation

Accepts players from India
    • Content
    • Complaints
    • Reviews

Player complaints

Loss of funds from the account - 12/07/2017

On November 28, 2017, the player played the (Magic Shoppe) slot on the phone, the battery was exhausted and the phone sat down, he managed to get the bonus feature 3 free spins. Then the player continued playing on the other device. The free spins ended and the account balance was 27 EUR at the time. Shortly thereafter, while playing at EUR 0.25 per spin, the player's balance instantly changed from EUR 27 to EUR 17. The money disappeared from the account, but the support conducted a check and answered that there were no glitches in the player's betting history and did not agree to pay the missing funds.

You can read more about the complaint on the website askgamblers.com.

Amount:

11 EUR

Decision:

Only after the publication of the complaint, the player agreed to return the missing funds to the account, the complaint was closed as resolved.

Failure to pay a win in the amount of 4.4 BTC - 10/14/2017

The player was denied a payout of 4.4 btc winnings, stating that any winnings from the loyalty bonus that is issued every Friday is capped at 25 mbtc as it is not tied directly to the deposit, even if the loyalty bonus is based on the amount deposited within a week or from previous cashout. The casino took 4.4 btc and replaced it with 0.3 btc, stating that this is 10 times more than the maximum withdrawal amount associated with "free" bonuses.

You can read more about the complaint on the website askgamblers.com.

Amount:

4.4 BTC

Decision:

Bitstarz admitted that they made a mistake in deducting funds from the player, the winnings were paid in full.

Player Reviews (0)

pros

  • Online Chat
  • 24/7 customer support
  • Mobile version of the site
  • Live dealers
  • Most complaints are satisfied

Minuses

  • Several limited countries

Player complaints

Loss of funds from the account - 12/07/2017

On November 28, 2017, the player played the (Magic Shoppe) slot on the phone, the battery was exhausted and the phone sat down, he managed to get the bonus feature 3 free spins. Then the player continued playing on the other device. The free spins ended and the account balance was 27 EUR at the time. Shortly thereafter, while playing at EUR 0.25 per spin, the player's balance instantly changed from EUR 27 to EUR 17. The money disappeared from the account, but the support conducted a check and answered that there were no glitches in the player's betting history and did not agree to pay the missing funds.

You can read more about the complaint on the website askgamblers.com.

Amount:

11 EUR

Decision:

Only after the publication of the complaint, the player agreed to return the missing funds to the account, the complaint was closed as resolved.

Failure to pay a win in the amount of 4.4 BTC - 10/14/2017

The player was denied a payout of 4.4 btc winnings, stating that any winnings from the loyalty bonus that is issued every Friday is capped at 25 mbtc as it is not tied directly to the deposit, even if the loyalty bonus is based on the amount deposited within a week or from previous cashout. The casino took 4.4 btc and replaced it with 0.3 btc, stating that this is 10 times more than the maximum withdrawal amount associated with "free" bonuses.

You can read more about the complaint on the website askgamblers.com.

Amount:

4.4 BTC

Decision:

Bitstarz admitted that they made a mistake in deducting funds from the player, the winnings were paid in full.

BitStarz Casino Bonuses

No Deposit Sign Up Bonus 20 FS

  • Wager: 40x
  • Promo code: Нет
  • Withdrawal limit: 6 000 INR / 100 EUR
  • Max. bonus wagering rate: Нет
  • Conditions:

    Register on the site using our partner link. To withdraw bonus funds after wagering, you need to make a deposit of 1,000 INR / 20 EUR. If players from the CIS win from this bonus, the casino may require a minimum deposit to withdraw the winnings exclusively by credit card

100% first deposit bonus up to 100 EUR / 1 BTC + 180 FS

  • Wager: 40x
  • Promo code: Нет
  • Withdrawal limit: With no restrictions
  • Max. bonus wagering rate:
    300 INR, 5 EUR/USD
  • Conditions:

    Sign up, enter the first deposit from 1 000 INR / 20 EUR (bonus + FS) or from 300 INR / 5 EUR (bonus) or in another currency

50% bonus on the second deposit up to 100 EUR / 1 BTC

  • Wager: 40x
  • Promo code: Нет
  • Withdrawal limit: With no restrictions
  • Max. bonus wagering rate:
    300 INR, 5 EUR/USD
  • Conditions:

    Make a second deposit from 300 INR / 5 EUR or in another currency

Types of games

Cards
Scratch
Keno
Bones
Baccarat
Black Jack
Bingo
Video poker
Roulette
Slot machines

Payment systems

Supported languages

Prohibited countries

Licenses

Antillephone License No. 8048/JAZ.

Player Reviews (0)

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